Cybercom’s international operations are primarily what we call Connectivity Management and are all about helping operators and similar businesses to monetise on and improve key figures in their investments in mobile networks. Sometimes the assignment role involves vendor management, whereby Cybercom manages the operator’s specifications and follow-up with its supplier. Cybercom also helps its clients to apply for network licences, to plan and build mobile networks and to optimise their existing networks. The trend will be more focused on improving the user experience of the networks, vendor management, and on green environmentally-friendly power to operate the networks. This business has a total of 35 employees, but Cybercom has a network of partners and individual subcontractors who assist in the projects, which often take place in developing countries. Cybercom runs projects in Africa, Southeast Asia, the Middle East and Latin America. This expertise was acquired by Cybercom in 2005 through Netcom Consultants, which was founded in 1993. Millicom was already a key client at that time and is the largest client even today. Other clients include M1 in Singapore, VMS in Vietnam, Axiata in Southeast Asia, and Telenor and Tele2 in Europe.
Conny Karlsson has headed Cybercom’s international operations since 2005. From December 2012 the head office is in Dubai. He has dual degrees, with an MSc from the Royal Institute of Technology and an EMBA from the Stockholm School of Economics. With extensive experience from senior and sales roles in the telecom industry, where he began his professional path at Telia in the mid-1990s, Conny has successfully developed Cybercom’s Connectivity Management offering and won the confidence of clients and consultants in a multicultural context.
– In the connected world vision, new devices and services are commonly the focal point. However it is often forgotten that huge investments in the mobile networks are needed to support this vision. No device, app or service can be successful without a high-quality, high-bandwidth network. Our focus is to maximise the return on these investments by managing the customer experience, optimising operational efficiency and ensuring cost-efficient and environmentally-friendly solutions for how to power the networks. We are also focusing on the fast growing markets in the Middle East, Africa, Southeast Asia and Latin America where growth in mobile usage will be over the next 5–10 years. Our services help people in these regions to get access to the Internet, which opens up countries to development and democratisation. Online education, e-health and e-government are examples of what can be made possible in a country that has lacked good network infrastructure, says Conny Karlsson.
Cybercom has had operations in Poland since 2007, and has offices in Warsaw, with approximately 40 employees, and in the university city of Łódź, with approximately 60 employees. Cybercom’s Polish operations address both national and international clients. The Polish colleagues act as nearshore resources for the sister companies in the Nordics on blended delivery projects. These are projects in which delivery of an assignment takes place from various countries, in the most efficient way. In recent years, Cybercom has also established itself as a local provider in Poland and has created a profitable business there. This has also generated clients outside the Nordics and Poland, in nearby countries such as Switzerland, France, Belgium and Germany. The client list includes several international telecom companies as well as companies in retail, logistics, finance and media.
Cybercom’s Polish consultants offer services in Digital Solutions, Connected Engineering and Secure Connectivity. The assignments are largely outsourcing, traditional software development, application development and testing of mobile applications, or security testing for online services. One example is Cybercom’s contribution to the design and implementation of Sicap’s Secure Me product, which makes it possible for operators to configure, update and manage subscribers’ SIM cards and mobile phones wirelessly and remotely. This product was demonstrated at the Mobile World Congress in Barcelona.
Piotr Ciski heads Cybercom’s Polish operations and is also responsible for developing the group’s delivery process. Piotr joined Cybercom in 2008 and has longstanding experience within IT and telecoms through his professional career at companies such as Computaris Ltd., Gtech EE and Tieto. Under Piotr’s management, the Polish business has had a good profitability trend in 2012 and Cybercom was also named Poland’s second-best employer in 2012.
– With our expertise in Connected Engineering, Digital Solutions and Secure Connectivity we are able to meet the needs of the most demanding IT projects in both Poland and abroad. With such a portfolio of skills we are looking forward to new challenges and exciting projects in 2013, says Piotr Ciski.
Cybercom has an office in Copenhagen with some 30 employees. Since 2012, the operations are managed by Ebbe Bo Hansen. Key clients include the City of Copenhagen, Danske Spil and PFA Pension.
Cybercom and Datamatics formed a joint venture in 2005. The office is located in Mumbai and has approximately 120 employees, half of whom are consolidated into the Cybercom group’s employee total. The Indian business has until 2012 been part of the Sweden segment and is integrated with the Swedish operations and its deliveries. The assignments placed in India often involve development and management or application management with 24/7 service. Being able to offer clients delivery from the Nordic countries and India, called blended delivery, on the same project is becoming increasingly important to be competitive as a consulting company.